Delivery time

The actual delivery time per product is listed on the website of FAM Flower Farm.

Stock products are dispatched in the same week of ordering.

The current delivery time is indicated for at least 1 pc of the product. If you want to know the delivery time of larger quantities, please contact FAM Flower Farm by email: info@famflowerfarm.com

In the case of non-stocked products, the date of delivery depends on our breeding season.

Products with different delivery times


If your order includes products with different delivery times, your order will be shipped when your order is complete. In this case, the longest delivery time applies to the entire order.

Delay


We deliver our products within the specified delivery time. For some countries, our supplier needs more time to deliver the products to you. This means your order will be delayed. If your order is delayed, you will receive an email from FAM Flower Farm.

Shipping confirmation


Once your order has been sent, you will receive a shipping confirmation by e-mail.

In this email message you will find a Track & Trace number. Using this number and instructions from the shipping confirmation, you can track your order online.

Not at home at delivery


If no one is present at the delivery address when our carrier delivers your order, the carrier will leave an instruction card in the mailbox.

The carrier will take your order back or deliver at the neighbors.

The instruction card states what action you can take to re-deliver your order.

If you do not take action, the carrier will re-deliver your order the next business day, unless stated otherwise on the instruction card.

 

Damage or defect upon delivery


The risk of damage or loss of delivery is borne by FAM Flower Farm.

So you do not have to worry about it. If you have received your order, we ask you to inspect the products properly.

The inspection can take place after you have signed a waiver for the driver. With this signature, you only confirm the number of packages you received. When the driver resumes his work, you can carry out the inspection.

Despite our efforts to deliver your order accurately, it may seem that you are not satisfied with something.

Once you have received your order, we ask you to inspect the products properly. Even if you do not use the products immediately, it is important that you inform us within 3 working days of any damage, defect or shortage upon delivery.

If you notice damage or delivery shortage we would like to receive photos for a prompt handling.

Below are the guidelines:

1 - A picture of the entire size / exterior of the package, showing the overall condition of the package;

2 - a photo of the shipping label;

3 - A picture of the opened package, with the contents and inner packaging IN the package being clearly visible;

4 - A picture of all types of inner packaging you find in the package;

5 - A picture of the full size of the item;

6 - A detailed photo (close-up) of the actual damage to the item.

As soon as we have received all your photos, we can handle the complaint as soon as possible